About Us

Unit #101, 8615 Young Rd, Chilliwack, BC, V2P 4P3 CHECK DIRECTIONS

Last updated: January 16, 2025 Privacy Policy

1. Introduction Reliable Towing Services ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect, the methods of collection, the purposes for data use, and the steps we take to protect your data when you interact with us.

2. Types of Information Collected We collect the following categories of personal information:

Name
Email address
Phone number
Payment information (e.g., credit card details)
Additional service-related details and documents (e.g., vehicle information, service history documentation, and any required proof of ownership or related legal paperwork)

3. How Information is Collected We gather personal information through the following channels:

Direct communications with our team via phone or email
Account creation and registrations
Communications with our customer service team (via phone, email, or chat)
Enrollment in text message alerts or other notifications

4. Purpose of Data Collection Your personal information is collected and used for the following purposes:

To provide towing and roadside assistance services effectively
To send updates strictly related to transactional or service-related communications
To process payments securely and maintain transaction records
To comply with legal and business operational requirements

5. Data Security Measures We prioritize the security of your data by implementing industry-standard protections, including:

Encryption technologies to safeguard sensitive information
Secure server hosting
Firewalls and regular monitoring to prevent unauthorized access

6. Data Sharing We do not sell your personal data. Your information may only be shared under the following circumstances:

To fulfill legal or regulatory obligations
With verified third-party service providers (e.g., payment processors) who adhere to strict confidentiality standards

7. Your Rights As a user, you are entitled to the following rights concerning your personal data:

The right to access the information we hold about you
The right to request updates or corrections to your data
The right to request deletion of your information (subject to applicable legal or contractual requirements)
The right to withdraw consent for data processing

To exercise any of these rights, please contact us at: [email protected].

8. Contact Information If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

Email: [email protected]
Phone: 604-792-7092

9. SMS Consent By providing your phone number, you agree to receive SMS communications strictly related to transactional or service-related updates. We do not share your phone number with third parties for marketing purposes.

Terms and Conditions for SMS Services

1. Messaging Frequency You may receive up to 4 text messages per week, depending on the level of interaction with our services.

2. Opt-in Process To enroll in text alerts, you must provide express written consent by texting 'START' to 604-792-7092. Upon subscription, you will receive a confirmation message: "Thanks for subscribing to Reliable Towing Services alerts!"

3. Opt-out Process To stop receiving SMS communications, text 'STOP' to 604-792-7092. Your request will be processed immediately upon receipt, and you will receive a confirmation of your opt-out status. Opting out ensures you will no longer receive any transactional or service-related communications via SMS. Alternatively, you can opt out by:

Emailing us at [email protected] with your request for removal, which will be actioned promptly.

4. Link to Privacy Policy For detailed information on data handling practices, refer to our Privacy Policy at https://reliablefleetservices.ca/
.

5. Standard Rates and Carrier Disclaimers Standard messaging and data rates apply as determined by your carrier. We are not liable for delays or interruptions beyond our control. Participation in SMS communications is not a condition of purchasing any services from Reliable Towing Services.

6. Updates to SMS Terms We reserve the right to revise these terms as needed. Notifications regarding significant changes, especially those affecting your rights, will be sent via text or posted on our website.

By subscribing to SMS alerts, you accept these terms. For assistance, text 'HELP' or contact us directly at: [email protected] or 604-792-7092.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Reliable Fleet Services, 8615 Young Rd, Chilliwack, BC V2P 4P3.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: British Columbia, Canada
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Reliable Fleet Services, accessible from https://reliabletowing.ca
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Reliable Fleet Services does not share personal information with third-party services. Your data is treated with the utmost confidentiality and used solely for purposes outlined in this Privacy Policy.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Reliable Towing Services, you may receive messages related to the following:

Driver ETAS

Follow-up messages

Other service information

Billing inquiries

Example: "Hello, this is a automated message from Reliable Towing Services, your driver is on his way! His estimated ETA is 10 minutes. Reply STOP to opt out of SMS messaging at any time."

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per request related to your Service Request.

Example:

"Message frequency may vary. You may receive up to 1 SMS messages per request regarding your driver's status."

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Reliable Towing Services in the following ways:

Over the phone when requesting your service.

Opt-Out Method:

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://reliablefleetservices.ca/about/.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page at https://reliablefleetservices.ca/privacy-policy/.

Message frequency may vary

Privacy Policy for SMS Message

This Privacy Policy outlines how Reliable Fleet Services ("Company," "we," "our," or "us") collects, uses, and manages your information when you opt into receiving SMS message updates. By providing your phone number and consenting to receive SMS updates, you agree to the practices described in this Privacy Policy.

1. Consent to Receive SMS Messages

Before we send any SMS messages to your phone number, we will obtain your express verbal consent over the phone. During the phone call, we will explain the nature of the SMS updates you will receive, and by agreeing to this, you are providing us with permission to send SMS messages related to updates, reminders, or notifications regarding our services.

We will not send SMS messages based on implied consent or from third-party generated lead lists. We will always obtain clear, direct consent from you during the phone call.

2. Opt-Out Instructions

You have the right to opt out of receiving SMS messages at any time. Each SMS message we send will include clear instructions on how to opt out. You can stop receiving messages by replying with the word "STOP," "UNSUBSCRIBE," or another method as indicated in the message. Once you opt out, we will honor your request and stop sending SMS updates to your phone number.

Please note that some messages may still be sent to confirm your opt-out request or for essential service-related purposes.

3. Message Limits and Frequency

We respect your time and will not send excessive messages. In compliance with RingCentral’s guidelines, we will ensure that no more than 50 SMS messages are sent per originating number per minute. If higher message volumes are necessary, we will evaluate alternative solutions, such as the High Volume SMS solution, which allows higher message frequencies.

4. Automated Messaging

Some SMS updates may be automated through our platform, and these messages will always originate from numbers associated with a designated campaign for automated messaging. You must provide express, logged consent to receive automated messages. If at any time you no longer wish to receive automated messages, you may opt out by following the instructions provided in the message.

5. Prohibited Content

We are committed to compliance with regulations regarding prohibited content. We will never send SMS messages related to:

Loan and mortgage advertisements
Credit repair or debt relief offers
Debt collection attempts
Political messages or advertisements
Advertisements for alcohol, tobacco, firearms, or other controlled substances
Unsolicited marketing or promotions not requested by you

If any prohibited content is mistakenly sent, we will promptly address the issue and take corrective action to prevent future violations.

6. Data Security and Privacy

Your privacy is important to us. We will use your phone number only for the purposes of sending the SMS updates you have consented to. We will not share, sell, or distribute your phone number to any third parties except as required by law or for purposes of providing the SMS service in compliance with applicable regulations.

All data is processed securely, and we take reasonable steps to safeguard your information.

7. Carrier and Legal Compliance

We comply with RingCentral's Terms of Service and Acceptable Use Policy, as well as all applicable laws and regulations, including those set forth by the Cellular Telecommunications Industry Association (CTIA). This includes ensuring that we do not send SMS messages to recipients without their express consent or use prohibited content.

If we fail to comply with these guidelines, it may result in the suspension of our SMS service or other penalties. We reserve the right to amend this policy as needed to maintain compliance with evolving regulations.

Assistance:

If you need assistance or have any questions about our SMS messaging, text "HELP" or visit our website at https://reliablefleetservices.ca.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: